Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for almost 2+ months, and I'm hoping somebody from Binance Help/Compliance will help me perceive what continues to be pending.

I've been utilizing my Binance account for about four years and have maintained it correctly throughout that point.

The restriction occurred immediately after considered one of my clients despatched roughly $3,000 to my Binance pockets as cost for a authentic transaction.

The client is understood to me, and I was capable of present Binance with the supporting documentation they requested, together with:

• Bill
• Customer details
• Transaction/cost rationalization
• Video consent statement
• Further supporting info

I have absolutely cooperated with the evaluation and haven't any difficulty providing anything Binance requires.

The problem is the timeline.

Initially, I was informed to wait 7 days.

Then I used to be informed 14 days.

Then 30 days.

It has now been roughly 2+ months, and I'm still receiving responses asking me to wait patiently whereas the assessment is ongoing.

There's one other element I have additionally disclosed to Binance.

After my account was already restricted, two present clients independently despatched funds to the same Binance wallet as a result of I had not but knowledgeable them that the account was restricted. They have been clients who had previously used the same cost technique and easily adopted the traditional cost process.

These weren't makes an attempt to bypass the restriction. I've also been transparent about these transactions and am prepared to offer the relevant invoices and customer info.

I utterly understand that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm simply asking for a clear and reasonable resolution path.

At this point, I might actually recognize if somebody from the relevant Binance Compliance/Help workforce might look into my case and let me know:

1. What is the present status of the evaluate?
2. Has all of the documentation I submitted been reviewed?
3. Is there any specific info/document still lacking from my aspect?
4. Are the next customer payments affecting the assessment?
5. Can this case be escalated to the appropriate Compliance/AML workforce?
6. If the evaluation continues to be ongoing, can I a minimum of understand what's inflicting the prolonged delay?

I'm posting this publicly as a result of the traditional help course of has sadly resulted in the identical "please wait patiently" response for almost three months.

I'm not in search of special remedy. I just want the case correctly reviewed and resolved.

If a Binance consultant sees this, I'm pleased to offer my case/ticket reference by means of Reddit DM or the official Binance help channel.

For privacy and security, I'll not publish my UID, e mail handle, transaction hashes, customer info or personal paperwork publicly.