Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, select your difficulty from the choices, if your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or providing mistaken info will result in the remark being eliminated.

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Learn how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide an outline of your problem (we’ve included a number of widespread problems under)

If your case gets resolved, please delete your comment. Or, at the very least update it to say resolved. It will help customers that also need help get the attention they want. Thank you!

Please notice: We will’t show you how to until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you'll be able to see your case ID in the e-mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a result of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger may be triggered by a variety of reasons. Danger control is extremely necessary. Please word that we will solely assist you to if we deem your case to be authentic, when you've got tried to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our group works extremely arduous to resolve these issues as quickly as potential and some instances can take time to resolve however please remember the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please refrain from leaving multiple messages on this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries reminiscent of financial institution transfers or shopping for crypto with credit/debit playing cards.

● Notice: It might take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.