Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we do not ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone quantity, select your difficulty from the choices, if your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help workforce, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering incorrect info will lead to the remark being eliminated.

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Easy methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide a description of your difficulty (we’ve included a number of widespread problems under)

If your case gets resolved, please delete your comment. Or, no less than replace it to say resolved. It will assist customers that still need help get the eye they want. Thank you!

Please observe: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the highest bar - alternatively, you'll be able to see your case ID in the e mail or textual content you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to do so.

● Withdrawal Danger may be triggered by various reasons. Danger control is extraordinarily necessary. Please word that we will solely show you how to if we deem your case to be respectable, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our workforce works extraordinarily arduous to resolve these issues as quickly as attainable and a few instances can take time to resolve however please take note the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please refrain from leaving a number of messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries similar to bank transfers or shopping for crypto with credit score/debit playing cards.

● Notice: It will possibly take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different users and will end in a ban.