Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we don't ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, choose your concern from the options, in case your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering flawed info will lead to the comment being removed.

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The way to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide a description of your difficulty (we’ve included a number of widespread problems under)

If your case gets resolved, please delete your comment. Or, no less than replace it to say resolved. This can assist users that also need assistance get the eye they want. Thank you!

Please notice: We will’t assist you to until you present us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or textual content you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of reasons. Danger control is extremely essential. Please observe that we will solely enable you to if we deem your case to be reliable, in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our workforce works extraordinarily onerous to resolve these issues as soon as attainable and a few instances can take time to resolve however please bear in mind the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving a number of messages on this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries corresponding to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Notice: It may take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this course of and your remark may be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to different customers and will end in a ban.