Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, select your situation from the choices, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or offering mistaken info will lead to the remark being removed.

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Tips on how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present a description of your challenge (we’ve included a number of widespread issues under)

In case your case will get resolved, please delete your comment. Or, at the least replace it to say resolved. This can help customers that still need help get the eye they need. Thanks!

Please observe: We will’t assist you to until you present us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the top bar - alternatively, you possibly can see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide related info when prompted to do so.

● Withdrawal Danger might be triggered by a lot of reasons. Danger management is extraordinarily necessary. Please word that we will only assist you if we deem your case to be reliable, if in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extraordinarily exhausting to resolve these points as quickly as attainable and some instances can take time to resolve however please be mindful the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please refrain from leaving multiple messages on this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries resembling financial institution transfers or buying crypto with credit/debit playing cards.

● Word: It could possibly take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your remark could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everybody’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.