MEXC withdrawal appeal process

MEXC changed their policy on unverified users, somewhat unannounced and abruptly, and now require either KYC or the withdrawal appeal process to withdraw funds. As a US user, the KYC path won't work. The withdrawal appeal process is even more heavy handed than the KYC process: requires ID plus a video of self. Has any US user gone thru the withdrawal appeal process recently? How long did it take for them to respond, and WERE YOU ACTUALLY ABLE TO WITHDRAW YOUR FUNDS IN THE END? Any tips would be appreciated.