Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation in the course of the confirmed system outage around October 10–11, 2025. Despite responsibly managing my positions (round 94% LTV, nicely under liquidation), I used to be unable to log in or modify on account of Binance’s inaccessibility. This resulted in a complete loss of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the next weeks, I contacted help multiple occasions, submitted screenshots, and referenced the official outage announcement. Each time, my case was redirected beneath the “Collectively Initiative”, regardless that my state of affairs clearly qualified as a system-outage-related liquidation, which ought to fall beneath Binance’s consumer safety and compensation policies. After numerous escalations and waiting durations, I used to be advised my case was “manually reviewed and accomplished,” yet no particular purpose for ineligibility was offered. Once I requested for clarification, I used to be informed Binance “can't specify” the info or criteria used. The final message said: “Collectively Initiative and related incident critiques have been accomplished, and all selections are ultimate.” This complete course of lacked transparency, accountability, and significant consumer protection. After being a loyal buyer for years, it’s disappointing that such a critical outage — which immediately triggered liquidation — was dealt with with template replies and no clear rationalization. I’m submitting this feedback so Binance administration understands the actual human impression of those selections, and I hope future incidents are handled with larger clarity, fairness, and communication.

They have closed off ALL compensation/help. i really wish the rest of you good luck nevertheless it looks like its over. I will never be using this trade once more. lesson learnt.