Unfair liquidation and system malfunction on Binance Futures (October 10–11, 2025)

Good day everybody,

I’m posting this now that I’ve been authorised to share my case here.

Throughout October 10–11, 2025, I experienced an unfair liquidation on Binance Futures brought on by what seemed to be a system malfunction. The stop-loss and position-close features did not execute correctly, and the platform offered no well timed notification of the disruption. Consequently, my positions have been force-liquidated, leading to losses exceeding 17,000 USDT.

Binance later provided a partial compensation of 1,000 USDT, however and not using a clear rationalization of the basis trigger or how that amount was decided. A number of other customers have reported comparable failures around the similar interval, which suggests that this was not an remoted concern but a systemic technical fault.

To make sure the matter is correctly reviewed beneath regulatory requirements, I've filed a formal grievance with the Hong Kong Securities and Futures Fee (SFC). This submit shouldn't be meant to attack Binance, however to document the difficulty publicly and ask for transparency and truthful remedy for all affected customers.

I sincerely hope Binance supplies an official statement or a detailed incident report clarifying what happened during this outage.

Thanks for studying, and I encourage anybody who skilled comparable problems to share their instances for transparency and investor safety.