AscendEX Withdrawal Stuck for Over a Week, No TXID

I wanted to share my experience with AscendEX and see whether anyone else has gone through something similar recently.
I’ve used AscendEX on and off for years and never had a serious issue before. However, my latest withdrawal has now been stuck for more than a week in “Initiating” status.
The most concerning part is that there is still no TXID at all. The withdrawal never appears to have reached the blockchain. The funds were removed from my available balance and are effectively locked, but there is no transaction hash, no rejection notice, and no explanation.

I contacted support through every available channel -
Support ticket system, email and telegram
At first I received generic responses telling me to wait. After asking for actual information about the cause of the delay, things became even more concerning.
When I publicly asked about my case in the AscendEX Telegram group, my message was removed and I was banned from the group shortly afterward. Since then, the Telegram admins who were previously responding have stopped replying entirely.
My support ticket remains unresolved, and emails either receive no response or no meaningful information. Nobody has been able to explain:

1. Why the withdrawal is stuck
   
2. Why no TXID exists
   
3. Whether there is a wallet issue
   
4. Whether withdrawals are being manually reviewed
   
5. When the problem is expected to be resolved

I understand that exchanges can experience technical problems. What worries me is the complete lack of transparency. If there is a technical issue, just say so. If there is a wallet maintenance issue, say so. If there is a backlog, communicate it. Instead, I have been left with funds locked for over a week and no meaningful answers.

While researching the issue, I found multiple recent reports from users mentioning withdrawals remaining in “Initiating” status for extended periods. That makes me wonder whether this is an isolated case or part of a larger problem.

I’d appreciate hearing from anyone who has recently experienced withdrawals stuck in “Initiating”, missing TXIDs for extended periods

Most importantly: Did your withdrawal eventually go through, or were your funds returned?

At this point I’m trying to determine whether this is a temporary operational issue or whether I should be seriously concerned about the safety and accessibility of funds on the platform.

Any information from current or former AscendEX users would be greatly appreciated.