Lost More Than 20K USD and Still Haven't Received Any USDC from Binance Together Initiative

I lost all my cash 20,676 USD (snapshot at 2025-10-09 23:59 (UTC)) within the crypto crash on October 10-11. I nonetheless haven't acquired a single dollar from the Collectively Initiative program launched by Binance, despite the fact that I met all the requirements.

First, I waited 10 days to see if any funds would arrive, as a result of it was mentioned that there may be a delay resulting from heavy workload. Then, since I didn't obtain any funds, I contacted the client help on Binance website twice about this challenge. In the first conversation on October 20, 2025: I used to be informed that “your request can be evaluated and you will receive a reply by e-mail inside 7 days”. I waited 7 days but no e-mail arrived. Subsequently, I initiated a second conversation on October 28, 2025: I used to be advised that “your request was rejected”. No cause was given. Though I said that I met all of the circumstances, the difficulty was coated up and the issue remained unresolved.

I FOUND THE REASON. On account of Binance's liquidity failure, the liquidation was carried out at a very low margin degree (zero.7) than it ought to have been (1.1 - 1), which falsely prevents me from qualifying for the Collectively Initiative's loss ratio requirement:

• My liquidation loss appeared low as a result of Binance liquidated my margin account at a margin degree of zero.7, which is considerably lower than the margin degree between 1.1 and 1, where liquidation should happen. Subsequently, with 28.36% loss ratio, I fell under the Together Initiative's minimal requirement of 30% loss ratio. THIS IS BINANCE'S LIQUIDITY FAILURE. If it had liquidated when the margin degree was between 1.1 and 1 because it SHOULD be, that is, if it had liquidated to pay off all my margin debt, my precise loss fee would have been 40.26%. SO, MY ACTUAL LOSS RATIO IS 40.26%. Binance please think about my actual loss ratio, I meet this loss ratio condition, please kindly make the suitable choice. I offered the detailed calculation under:
  • Complete debt in my margin account was eight,324.7 USDT.
  • Liquidation ought to start when the margin degree drops under 1.1, i.e. when my complete belongings drop under 9,157.17 USDT (8,324.7 USDT * 1.1).
  • If liquidation was carried out between 1.1 and 1 margin ranges, my loss fee can be as follows: 8,324.7 USDT / 20,676 USDT = 40.26%, assuming liquidation amount was equal to my complete debt.
  • As I present within the "Liquidation Historical past" screenshot hooked up under, liquidation began late at 1.064 margin degree (my complete belongings at this degree have been 8,860.06 USDT). Liquidation started, however resulting from Binance's liquidity failure, the complete liquidation occurred at a much decrease margin degree on common: zero.7 (5,865.51 USDT / 8,324.7 USDT = zero.7). The quantity of liquidation was a lot lower (5,865.51 USDT) when it ought to have been all debt. The remaining debt was cleared at midday of the identical day. So, the false loss ratio was: 5,865.51 USDT / 20,676 USDT = 28.36%.
  • My precise loss ratio is 40.26% and subsequently I meet all circumstances together with the loss ratio condition. Binance please take this into consideration.

I've been buying and selling on Binance for years, I've traded with giant funds, and I've personally seen the care and safety Binance provides to its users.

But this time I personally suffered a critical loss of cash, and I believed that Binance would offer some help, and I used to be right. They launched a program referred to as Together Initiative.

I noticed that I met the circumstances, I used to be glad. However days went by, and regardless of dropping 20,676 USD, not even 1 dollar got here in. I was disenchanted, and once I contacted the client help, they tried to close the matter through the use of the identical repetitive cliché phrases. I felt helpless and worthless.

For years, I have trusted Binance, which manages billions of dollars of money, to say right here that I will compensate you for a few of your misplaced money as goodwill, and then not offer you any cash afterwards although I meet the circumstances, hurts my trust in Binance. 20,676 USD I misplaced was a big portion of my financial savings. Binance, please stand behind the program you began and do the best factor. Please kindly compensate a few of the cash I misplaced, as I am qualifying on this Collectively Initiative program. Don't injury the reliability of Binance trade I've trusted for years.

I meet all Binance Collectively Initiative necessities, here is proof:

• Binance Collectively Initiative requirements:
  • First requirement: Customers who incurred pressured liquidation losses throughout Futures and Margin buying and selling from 2025-10-10 00:00 to 2025-10-11 23:59 (UTC)
  • Second requirement: Complete liquidation loss quantity: At the very least $50 equal
  • Third requirement: Complete liquidation losses characterize at the least 30% (loss ratio) of the consumer’s general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC)
  • Fourth requirement: Users who acquired compensation are usually not eligible for this initiative
• Proof that I meet the necessities:
  • For the primary requirement - Between 2025-10-10 22:20 and 22:25 minutes (UTC), pressured liquidation passed off on my margin account. All DOGS tokens I had have been bought to pay off money owed.
  • For the second and third requirements - As I mentioned above, in the course of the liquidation, Binance bought my DOGS tokens at a a lot lower cost (zero.7 margin degree) than it should have, 5,865.51 USD of the money owed have been paid, my account showed a unfavorable stability, after which my stability was cleared at noon of the identical day. Subsequently, my liquidation loss appeared lower. Nevertheless, I ought to have a liquidation lack of eight,324.7 USDT, which is my margin debt, and this makes the loss ratio 40.26%. My complete liquidation loss (8,324.7 USDT) / My general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC) (20,676 USDT) = My loss ratio (40.26%).
  • For the fourth requirement - I didn't get any compensation.

In conclusion of the above statements, I meet all the circumstances in the Collectively Initiative goodwill program. There might have been an anomaly resulting from liquidity failure, however I am entitled to be paid on this program as I meet the circumstances. Please Binance, do the fitting thing, give right to those that rightfully deserve it, I belief you. 20,676 USD I misplaced that day was a big portion of my financial savings.

Please kindly give me what I am entitled to from the Together Initiative plan as a gesture of goodwill. Even if there were anomalies, I consider that Binance will all the time present belief to its customers and will not depart them alone.

Thank you.

https://preview.redd.it/anc3nhj4n1zf1.png?3372&format=png&auto=webp&s=079a478af8ee10438517456fd00c9be51303cdf2

https://i.redd.it/ejkzylm5n1zf1.gif